@Helen2225 wrote:
Every time we try to load an app it freezes.
Ever since we got new broadband fibre our service has been worse
bad connection for WiFi, not string
Tv issues between boxes
Cant loads certain apps
Very poor and very annoying
Hi @Helen2225
If you have the new Sky Max router then you need to connect it to your Q box as if it a 3rd party router.
First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
Also with the Max router any mini boxes need to connected to the main Q box by WPS. You can WPS with a previously connected mini if it is nearer than the main box but you cannot use the Max router for WPS with minis.
