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Discussion topic: Signature Package

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This message was authored by TonyJ1 This message was authored by: TonyJ1

Signature Package

I can't believe the trouble I have had to go through to get a simple question answered. With the signature package, can I watch the History channels, I can on my mobile, but the TV keeps telling me I need to upgrade to watch it?

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Signature Package

Posted by a Superuser, not a Sky employee. Find out more

Are you trying to watch the HD channel without a HD sub?

 

Try channel 821

I am just another Sky customer and my views are my own
This message was authored by nigea99 This message was authored by: nigea99

Re: Signature Package

Posted by a Superuser, not a Sky employee. Find out more

hi @TonyJ1 

 

if you are downloading the show  & if you don;t have the HD add on then:

As the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

TonyJ1
Topic Author
This message was authored by TonyJ1 This message was authored by: TonyJ1

Re: Signature Package

No idea pal, I have tried via the MY5, and catch up with no avail, I'll give that a go.

 

Thank you.

TonyJ1
Topic Author
This message was authored by TonyJ1 This message was authored by: TonyJ1

Re: Signature Package

Hmm, I'll try that too, thank you.

This message was authored by nigea99 This message was authored by: nigea99

Re: Signature Package

Posted by a Superuser, not a Sky employee. Find out more

@TonyJ1 wrote:

No idea pal, I have tried via the MY5, and catch up with no avail, I'll give that a go.

 

Thank you.


@TonyJ1 

 

Channel 5 is a bit of an odd one in that you can watch  live & record in HD without the HD add on but need the HD on to download & watch from catch up

TonyJ1
Topic Author
This message was authored by TonyJ1 This message was authored by: TonyJ1

Re: Signature Package

Thanks again.

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