0

Discussion topic: Signal

Reply
This message was authored by Martha72 This message was authored by: Martha72

Signal

My sky box is not receiving signal, the box doesn't work, it's not been working for 2 weeks now.

Reply

All Replies

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Signal

Posted by a Superuser, not a Sky employee. Find out more

@Martha72 wrote:

My sky box is not receiving signal, the box doesn't work, it's not been working for 2 weeks now.


"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

 

"No Satellite Signal" is an error generated by your Sky box and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and other not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox SeriesX
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Signal

Posted by a Superuser, not a Sky employee. Find out more

@Martha72 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV). A “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion