Signal Drop Out

[haylo8]

We are having trouble getting our Sky Plus Main Box and mini boxes to connect to our broadband . It keeps dropping out and for the last 2 days its been very poor.  Our Broadband is working perfectly with laptops etc so we guess the problem might be the hardware from Sky.  We have had it for a long time so maybe needs replacing.  We are Sky Diamond members but cant seem to find anyone to talk to about this.  We have tried all the options to reboot etc but this keeps happening.  Most days we are getting drop out.

Any suggestions greatly welcome.

[Mark39]

Can you confirm whether you have Sky+, or Sky Q?

[haylo8]

Its Sky Q 

[haylo8]

When I check on the App it says its a problem with the Broadband ( provided by Virgin)

[Mark39]

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@haylo8 wrote:

Its Sky Q 

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You posted in the Sky+ forum. I'll move the thread to a more suitable forum.

[haylo8]

Sorry I think it was because I first thought thats what we had.  I'm a bit of a rookie at this.