Services Reinstated Please

[Paul931]

On 27th April I contacted Sky asking them to remove Sky Sports and TNT Sports. Today I received an email confirming they will be removed BUT also stating Sky Q Multiscreen will also be removed. I NEVER asked for this to be removed. How can I correct their mistake and ensure I don't loose this essential service?

[Daniel0210]

@Paul931 

Quickest way is to call Sky and explain their apparent error.

[Paul931]

Thanks. I have tried. They are impossible to get to an agent by phone. Only get a chat bot who doesn't have the ability to understand my issue and says nobody is available. 

[Daniel0210]

@Paul931 

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

[Paul931]

Great. I will try that. You are correct I have just been diverted to the online 'help' which can't solve my problem. They really should help me

as I'm trying to 'uncancel' a service and happy to continue to pay £15pcm for Multiscreen. It was only the Sports packs I wanted to exit

from.

[DaveDrizen]

Don't panic you got 31 days before that service ends. I am sure you will be able to get to talk to someone at customer services long before that. In fact you will probably find that you will get message either by email or on the my Sky app  offering you if you un cancel giving you the service back at a discount.  That what happened when I cancelled Sky multiroom. In my case it intentional  I wanted to and did cancel.  My box went back a couple of months ago now. But when I go in to MySky app there is still a offer for ne to have it back at only £10 a month.

[Paul931]

Indeed no need to panic yet, but I can quite imagine being in the line for 31 days before I get through !! I spent nearly 3 hours on WhatsApp with them when all I wanted to do was Vance the sports services. They pushed Sky broadband for quite a while, then Sky Cinema and Paramount repeating telling me it was 'an amazing deal'. When I fully saw the pricing I went back to my original request only. It's almost as if they wanted to punish me by removing Multiscreen and just blocking me with the Chat bot only option. Anyhow, good advice and I will try again tomorrow. Many thanks!!