Second box remote doesn’t work

[Magnus2]

Hi,

My second box remote has stopped working

can you lease send me a replacement as soon as possible.

thank you 

Magnus

[MightyQuinn]

Hi @Magnus2   Unfortunately you are not talking to Sky here. Please see Welcome below for information about this community. However this help page should lead you to requesting a replacement remote. 

https://www.sky.com/help/articles/sky-q-remote-help

[nigea99]

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@Magnus2 wrote:

Hi,

My second box remote has stopped working

can you lease send me a replacement as soon as possible.

thank you 

Magnus

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hi @Magnus2 

Have you tried a reset of your remote ?

If not please, may I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote