Disney+ unsubscribed after payment issue

[NMac59]

My payment for disney+ standard (no ads) didn't go through in April because my bank issued a new card and Sky didn't try to take payment again after I updated my card info on their system. It ultimately got cancelled and I now have no access at all to Disney+ despite the standard with ads being free to all.

I've tried to reactivate the subscription via the app and my Q box but it wants me to pay the full Disney subscription fee which is more than the costs for Sky customers.

I tried calling and got passed about with no proper solution given.

My Sky billing/payments sections says "renewal in progress" for Disney+ but no money has come out my bank and still not got any access to Disney+.

Also got an email from Disney+ saying there's no active subscription and my Sky account shows Disney and Sky are still linked.

Need help otherwise I'm going to just need to pay the full Disney fees regardless of deal between them and Sky.

[ItWasAllMichele]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Shadowhand]

Hello,

I have the same issue and I cannot find a remedy.

[GRB57]

I also have an issue with my Disney plus account saying renewal in progress through Sky