Second Sky Q box fault

[H-D]

Is there anyway someone from Sky can actually call me or does someone know a magic phone number where they don't direct you to an automated service? I've been through the usual hoops, ending up with help from a messaging agent who disappeared mid help and hadn't read my messages. My main Sky Q is working, one of my Sky Q mini boxes isn't and clearly has a connection issue. Unresolved after an hour of faff.

[Daniel0210 · Accepted solution]

@H-D 

No one will / can phone you. Your Community tag name isn't linked to any Sky accounts you have so no one knows who you are.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
Towards the bottom of the link it MAY provide a phone number in a section called ‘Need more help’.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

[H-D]

Many thanks for that very helpful answer 👍🏻