NOT RECORDING ANYTHING ON SERIES LINK AND IMPOSSIBLE TO SPEAK TO ANYONE TO SORT IT OUT

[RCK77]

The series link is not working on anything and it impossible to speak to Technical support which is annoying as we are paying a lot of money for a substandard service with no human back up.  The system isn't easy to use and I do not feel I have had any constructive advice as to how to resolve this.  I am considering cancelling my subscription.

[Daniel0210]

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@RCK77 wrote:

I am considering cancelling my subscription.

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@RCK77 

For which you'll need to eventually speak to Sky. 

We don't know what you've tried already so…

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

[MightyQuinn]

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@RCK77 wrote:

I am considering cancelling my subscription.

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Hi @RCK77   You will find information on cancelling Here