Search bar

[Fredtheted123]

I don't have a search bar on paramount +

[Anonymous]

@Fredtheted123 It's in the menu on the left hand side. Press left on your remote to access it. 

[Fredtheted123]

That's just takes me back to the short cut on the sky cinema menu. Tganks

[PandJ2020]

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@Fredtheted123 wrote:

That's just takes me back to the short cut on the sky cinema menu. Tganks

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You need to open the Paramount+ app first.

Then hitting left will allow you to select Search.

[xenon81]

 It sounds like you're only accessing the limited Paramount+ section within the Sky Cinema menu.

You need to open the full Paramount+ app by pressing Home, scrolling down to Apps then selecting Paramount+.

[Fredtheted123]

I can't open up the app because it's not showing the free with sky cinema option. It's asking for a monthly payment. I have activated my account  and my sky states the free option is the current one. I have refreshed my apps  and still open it without the pay monthly option 

[Fredtheted123]

Can't open it 

[PandJ2020]

Do you have Sky cinema?

Have you followed the instructions to create a linked account?

[Fredtheted123]

Yes I have done all that and yes my current account with paramount states I'm registered for free. But the actual app does not state that.  So I can't open it 

[Laing1]

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@Fredtheted123 wrote:

Yes I have done all that and yes my current account with paramount states I'm registered for free. But the actual app does not state that.  So I can't open it 

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@Fredtheted123 have you actually signed in on the paramount + app on your Q box  using the email address and password you used to set up your paramount+ account

[Fredtheted123]

Yes I have signed on but it only gives me the option of paying monthly. It does not have the option of free by being a sky cinema customer

[Laing1]

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@Fredtheted123 wrote:

Yes I have signed on but it only gives me the option of paying monthly. It does not have the option of free by being a sky cinema customer

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@Fredtheted123 that then sounds as though your account is not set up correctly 

you did follow all the steps in the link below 

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/using-paramount-plus

[Fredtheted123]

Yes I have done that. There is no option for the 0 payment for a sky cinema customer

[Fredtheted123]

Yes I have done that. There is no option for the 0 payment for a sky cinema customer.   I have just gone through the process again. I go on paramount app and press the paramount plus button. It states I'm currently on the pay 0 as I'm an sky cinema customer  I then come out of there , go paramount plus app and sign in. Then there is only 3 options come up asking me to to pay monthly   I

[Laing1]

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@Fredtheted123 wrote:

Yes I have done that. There is no option for the 0 payment for a sky cinema customer.   I have just gone through the process again. I go on paramount app and press the paramount plus button. It states I'm currently on the pay 0 as I'm an sky cinema customer  I then come out of there , go paramount plus app and sign in. Then there is only 3 options come up asking me to to pay monthly   I

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@Fredtheted123 I have escalated this to sky

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