Search Function ooo on sky Q

[Widdeboy]

I haven't been able to use sky search function for about seven days now, can't get it using information on the same problem in 2022......anyone know how to get it going ?

[nigea99]

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@Widdeboy wrote:

I haven't been able to use sky search function for about seven days now, can't get it using information on the same problem in 2022......anyone know how to get it going ?

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hi @Widdeboy 

Is that both the Voice search & the manual search using the Magnifying glass Key & remote keypad ?

What error message or behaviour are you getting ?

 Voice search needs the remote to be working in bluetooth mode & and the box to have an active internet connection

The first thing I suggest is to restart your SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

[Widdeboy]

Tried all you suggest, I get no message at all , just no response to the search button on the remote.

[oldfella]

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@Widdeboy wrote:

Tried all you suggest, I get no message at all , just no response to the search button on the remote.

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Hi @Widdeboy 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.