Screen says to use this device you need to upgrade the subscription but I have a subscription?

[Lucinda3]

Screen says to use this service you need to upgrade your subscription -but I have a subscription and I can't get onto it? 

[oldfella]

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@Lucinda3 wrote:

Screen says to use this service you need to upgrade your subscription -but I have a subscription and I can't get onto it? 

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Exactly what device are you trying to use @Lucinda3 ?

Also do you have a Q Multiscreen subscription?

[Lucinda3]

No I don't have multiscree