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Screen is black

Nazma241627
Level 0

Screen is black

None of my channels are working. The viewing card is in correctly. 

2 REPLIES 2
Laing1
Level 16

Re: Screen is black


@Nazma241627 wrote:

None of my channels are working. The viewing card is in correctly. 


@Nazma241627 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
MightyQuinn
Level 13

Re: Screen is black

Hi @Nazma241627   If your screen is black then it probably means that your TV is on the wrong HDMI input.

I would power reboot both TV and once up and running the Sky Q box to play safe.