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Discussion topic: Screen goes slowly dimmer until almost black

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This message was authored by Lucyboo27 This message was authored by: Lucyboo27

Screen goes slowly dimmer until almost black

This morning I turned on the Tv and the screen was fine for a few seconds then went dimmer and dimmer until almost black. When I switch to normal Tv or apps (not within Sky) it's completely fine. Any ideas?

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This message was authored by Quoman7 This message was authored by: Quoman7

Re: Screen goes slowly dimmer until almost black

Posted by a Superuser, not a Sky employee. Find out more

@Lucyboo27 wrote:

This morning I turned on the Tv and the screen was fine for a few seconds then went dimmer and dimmer until almost black. When I switch to normal Tv or apps (not within Sky) it's completely fine. Any ideas?


Hi @Lucyboo27 What brand of TV do you have?

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I used to have superpowers… But a therapist took them away.
Lucyboo27
Topic Author
This message was authored by Lucyboo27 This message was authored by: Lucyboo27

Re: Screen goes slowly dimmer until almost black

JVC LT-43CF810 Fire TV Edition 43 Smart 4K Ultra

This message was authored by Quoman7 This message was authored by: Quoman7

Re: Screen goes slowly dimmer until almost black

Posted by a Superuser, not a Sky employee. Find out more

@Lucyboo27 wrote:

JVC LT-43CF810 Fire TV Edition 43 Smart 4K Ultra


@Lucyboo27 are you using the HDMI cable provided by SKY to connect the SKYQ box to your TV?

If not you may have a faulty HDMI cable, or it may be too long, and needs to be a shorter one?

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I used to have superpowers… But a therapist took them away.
This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Screen goes slowly dimmer until almost black


@Lucyboo27 wrote:

JVC LT-43CF810 Fire TV Edition 43 Smart 4K Ultra


I'm sure someone else mentioned they were having a very similar problem with an Amazon FireTV. It sounds like there might be an issue with how the FireTV OS reads HDMI input signals. 

What video resolution is your Q box set to output? Is it 2160P 8bit or 10bit? 

This message was authored by StuM2585 This message was authored by: StuM2585

Re: Screen goes slowly dimmer until almost black

We are currently having this issue did you figure out what was causing it? We have tried the usual things are restarted the sky box, changed the hdmi port and it still isn't making a difference our hdmi is the one provided by sky too it was fine this afternoon but this evening it's decided to stop working. We have had sky in for 2.5 years nearly and had the TV we have now for about 9 months with no issues. @Lucyboo27 

This message was authored by Cluckers21 This message was authored by: Cluckers21

Re: Screen goes slowly dimmer until almost black

Did you find out what was the problem or how to fix it? Ours has just randomly started doing it this afternoon! Weve tried everything.

This message was authored by LisaJoyce This message was authored by: LisaJoyce

Re: Screen goes slowly dimmer until almost black

We have the same problem. We have checked HDMI and reset box and still have the same problem. Please help with any other solutions. 

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