Says upgrade to use catch up

[Capbrack]

Can't access catch up or cinema .  I have HD and ultra and cinema in my package 

[Annie+UK]

Are you trying to access something that is in Box Sets?

[Capbrack]

Hi,  no just anything in catch up won't run. Tried sd and hd.   No films from cinema run either 

[Capbrack]

Sky q installed today 

[Laing1]

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@Capbrack wrote:

Sky q installed today 

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@Capbrack I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Capbrack]

Thanks for upgrading 👍🏻

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Capbrack.

[Tom-W19]

Hi Capbrack

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.