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Discussion topic: Says my screen does not support HDPC

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This message was authored by Paul1414 This message was authored by: Paul1414

Says my screen does not support HDPC

Just turned the TV on and the message on the screen reads as follows. 

This screen does not support HDCP.

Try connecting your HDMI cable, or use a different screen. 

We haven't changed any leads, turned the tv off last night around midnight and just went to put it back on.

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This message was authored by Chodley This message was authored by: Chodley

Re: Says my screen does not support HDPC

Posted by a Superuser, not a Sky employee. Find out more

Is it an LG?

This message was authored by The+Real+Taff This message was authored by: The+Real+Taff

Re: Says my screen does not support HDPC

I had that message on the weekend for the second time - first happened in April this year.

 

Sent Tweet to Sky Help but no reply so I did the following that I found on one of these Discussion Chats:

 

1.  Unplug both Tv & Sky Q Box OFF at the main socket

2.  Disconnect both HDMI leads

3.  Leave all off / disconnected for a number of hours

4.  Switch bothTv & Sky Q Box OFF at the main socket

5.  Leave for 1/2hr then reconnect both HDMI Leads

6.  Switch everything back on as normal and Sky worked ok

 

When Sky Help did eventually get back to me they said if it happened again to contact them for replacement HDMI Leads as I had pointed out that when I had my new Sky Q Box installed they used the old HDMI Leads from the previous Box.

 

When it happened again on the weekend I tried the above  steps 1 - 6 but it did not work. Tweeted Sky Q again and they said to ring my Sky Protect.  Had an Engr out and he detected a fault in the cable from the Dish to the Box so replaced it and everything is now working.

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