Satellite Signal

[ChrisW52]

Neither box has nasatellite signal

[daveNOS]

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@ChrisW52 wrote:
Neither box has nasatellite signal

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@ChrisW52 And that has zero to do with broadband, you would be better off posting in the relevent TV service section(either Sky Q or Sky+).

[caesarome]

@ChrisW52 

I'm going to take a punt that you have a Sky Q box so if you do have a Sky+ one then please let us know as the advice given will be different to that for a Q box.

[Daniel0210]

@ChrisW52 

If you have Sky Q -

If you see a “no satellite signal” error message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️very heavy rain
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 adverse weather can affect the satellite signal and following such events wait times for an engineer will probably be significantly longer.

🔹a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.