@CDT wrote:
I have cancelled my sky and received the returns package for the Sky Q box only, this was posted and I have an email from Sky dated 14th August stating that the courier has the package. I was then advised I would be getting a refund when my account ended on the 10th September 2026. Yesterday I received another package to return the SkQ box, remote and power source. I still have the remote and power source along with the router but the box was posted previousley. There is no-one to talk to and I dont with to be charged for non-returning Sky equipment. Please help.
@CDT I have escalated this to sky
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https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
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