Discussion topic: SKy box no syncing
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Message posted on 12 Oct 2026 05:16 PM
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SKy box no syncing
My main box works fine as does one in the bedrioom but my one in the kitchen does not appear to be syncing with my package. was workign fine until today. I have turned off the main and kitchen boxes and back on again after 30 seconrds but I get channel unavailable and a screen message to say "Please check your subscrioption entitles you to view this channal on this box". I cannot get access to any channels
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All Replies
Message posted on 13 Oct 2026 10:06 AM
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Re: SKy box no syncing
Hi @Matthew1966 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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