SKYq box keeps disconnecting

[IanE1]

Skq mini keeps disconnecting am uasing BT as an ISP

[Addie15]

Hi there,  @IanE1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[IanE1]

Thanks Addie15

[IanE1]

Hi all, if anyonr can suggest a fix for this seemingly ongoing skyq mini box disconnection issue would be really appreciated.  I have tried all the suggested changes on varioius forums with changing BT Hub channels to 44 or 48 and also on the SKYq boxes reducing the bandwidth, channel  it uses etc, nothing seems to work.

[Tom-W19]

Hi @IanE1 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.