SKY Q

[Kayleighxxx]

After the national outage the sky Q Box is the only thing I cant connect. Says to press and hold wps I've done this and it doesn't work. It's crazy I've got to ask on here because they don't answer their phones! Sky q mini isn't connecting either 

[Chodley]

Have escalated. Look out for the blue chat bubble at the bottom of the page.

[Kayleighxxx]

Thankyou. I'm beyond losing my mind with this 

[Laing1]

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@Kayleighxxx wrote:

After the national outage the sky Q Box is the only thing I cant connect. Says to press and hold wps I've done this and it doesn't work. It's crazy I've got to ask on here because they don't answer their phones! Sky q mini isn't connecting either 

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@Kayleighxxx when you say you are pressing the WPS button you are going to your router and pressing the WPS button there ?

[Kayleighxxx]

Hello. Yes I've done that MANY times. I'm not using any 3rd party devices no booster. This has happened once before and a lady on the phone had to talk me thru the connection and got me sorted out

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Kayleighxxx.