SKY Q set up

[Dholmes]

I've been given a date of 12th October for engineer visit, ridiculous. Anyone no a number to complain apart from the generic customer services number?

[caesarome · Accepted solution]

@Dholmes 

You could fi in this online form:

https://www.sky.com/help/complaints

This is happening as Sky are moving towards streaming services where engineers are not required so there are less of them now compared to 10 years ago.

[Chodley]

---

@Dholmes wrote:

I've been given a date of 12th October for engineer visit, ridiculous. Anyone no a number to complain apart from the generic customer services number?

---

"know"

What do you need the engineer for, a new setup or just some troubleshooting?

[Dholmes]

A new set up', upgrading from old HD box.

[nigea99]

---

@Dholmes wrote:

I've been given a date of 12th October for engineer visit, ridiculous. Anyone no a number to complain apart from the generic customer services number?

---

hi @Dholmes 

Even though SKY have rediced the mumber of engineers that seems far too long - I would definitely query this.

BTW as you are upgrading from SKY HD, you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q