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Discussion topic: SKY Q doesnt work in Ukraine on monthly rolling plan

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This message was authored by: Oleksiy

SKY Q doesnt work in Ukraine on monthly rolling plan

Hi,

Please let me consider my questions to help forum.

1. As far as I have Sky Q what doesnt work (blocks)in Ukraine ;prase help me to understand how to return my tech device to Sky with international delivery and tepminate my subscription.

2. May be I have to contact Sky support for unlock my profile for use in Ukraine.

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This message was authored by: daveNOS

Re: SKY Q doesnt work in Ukraine on monthly rolling plan

Posted by a Superuser, not a Sky employee. Find out more

@Oleksiy Sky services won't work in Ukraine. You will have to find a way to contact Sky to cancel your subscription and return the equipment, you may be able to contact Sky via their social media accounts to see if they can help.

This message was authored by: Daniel0210

Re: SKY Q doesnt work in Ukraine on monthly rolling plan

Posted by a Superuser, not a Sky employee. Find out more

@Oleksiy 

Sky Q taken out on a UK or Republic of Ireland subscription can only be used at the UK or ROI address on the account. This is covered in the T's and C's you agreed to. Sky will be expecting the Sky Q equipment to be returned somehow otherwise you will be charged non return fees.

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Oleksiy

Re: SKY Q doesnt work in Ukraine on monthly rolling plan

Thanks @Daniel0210  that what I am trying to get sorted.. I have phone number  to text to terminate my case. Would be much better to send cancel request from Sign In account  with my messages service where it is not provided

This message was authored by: TimmyBGood

Re: SKY Q doesnt work in Ukraine on monthly rolling plan

Posted by a Superuser, not a Sky employee. Find out more

@Oleksiy 

 

Even if Sky was legitimate as a broadcaster there, the satellite footprint from 28.2E doesn't reach Ukraine...

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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