05 Mar 2023 03:42 PM
My Sky Q box is displaying a blank screen more and more often with "Technical fault" being displayed. I have restarted the q box, unplugged for several hours. While it has helped somewhat the issue remains. It varies from long pauses between channel changes and many channels if not all being blank with "technical fault" message. This has been on going for several weeks.
06 Mar 2023 08:24 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
08 Mar 2023 09:42 AM
Posted by a Sky employeeUpdate – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks
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