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Discussion topic: SKY Q Regular Technical Fault

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This message was authored by IrishHistoryDave This message was authored by: IrishHistoryDave

SKY Q Regular Technical Fault

My Sky Q box is displaying a blank screen more and more often with "Technical fault" being displayed. I have restarted the q box, unplugged for several hours. While it has helped somewhat the issue remains. It varies from long pauses between channel changes and many channels if not all being blank with "technical fault" message. This has been on going for several weeks. 

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: SKY Q Regular Technical Fault

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the colourful bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: SKY Q Regular Technical Fault

Posted by a Sky employee

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

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