Netflix premium but only standard showing

[Amandafscott]

I have the sky Q package with HD and Ultra HD package which should include premium Netflix that can be viewed on 4 devices . Our Netflix account shows as standard ( 2screens only ) 

I called sky tonight who took off Ultra Had and added again but Netflix still showing as standard package . 
Any ideas how to resolve this ?

[oldfella]

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@Amandafscott wrote:

I have the sky Q package with HD and Ultra HD package which should include premium Netflix that can be viewed on 4 devices . Our Netflix account shows as standard ( 2screens only ) 

I called sky tonight who took off Ultra Had and added again but Netflix still showing as standard package . 
Any ideas how to resolve this ?

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If it is account related Looks like only Sky can sort your issue @Amandafscott 

[Amandafscott]

Thanks I'll call them again tomorrow ( hopefully the change will map over tonight )

[Eeeps]

When you sign into your Netflix account, under MEMBERSHIP & BILLING do you see...

Included in your Sky package

Contact Sky directly at sky.com/upgradenetflix to change plans, update your account and payment details, or to cancel your membership.

[Laing1]

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@Amandafscott wrote:

I have the sky Q package with HD and Ultra HD package which should include premium Netflix that can be viewed on 4 devices . Our Netflix account shows as standard ( 2screens only ) 

I called sky tonight who took off Ultra Had and added again but Netflix still showing as standard package . 
Any ideas how to resolve this ?

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@Amandafscott do you definately pay Sky for netflix or do you pay direct to netflix ?