07 Mar 2024 05:53 AM
Why is that when I turn my TV off the box goes into stand by mode (orange light) but then if I turn the box back on (green light) my TV comes on without me turning it on.
Jackie
07 Mar 2024 07:24 AM
Posted by a Superuser, not a Sky employee. Find out more
@JACKIE74 wrote:
Why is that when I turn my TV off the box goes into stand by mode (orange light) but then if I turn the box back on (green light) my TV comes on without me turning it on.
Jackie
hi @JACKIE74
There is a thing called HDMI control, so that when you trun on the box, it sends a signal via the HDMI cable to wake up the TV. (This feature needs to have settings on on both the SKY Q box & the TV)
A short press on the SKY Q box to turn it off does not send this signal to turn the TV off - however with the latest SOftware release Q250 a 'long press' to turn the TV off will also turn off the SKY Q box
09 Mar 2024 04:44 AM
Thank you for your help, but I have had to arrange for the engineer to come.
Jackie
No problem. Browse or search to find help, or start a new discussion on Community.
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