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Discussion topic: SKY Q MINI BOX

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This message was authored by JACKIE74 This message was authored by: JACKIE74

SKY Q MINI BOX

Why is that when I turn my TV off the box goes into stand by mode (orange light) but then if I turn the box back on (green light) my TV comes on without me turning it on.

 

Jackie

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This message was authored by nigea99 This message was authored by: nigea99

Re: SKY Q MINI BOX

Posted by a Superuser, not a Sky employee. Find out more

@JACKIE74 wrote:

Why is that when I turn my TV off the box goes into stand by mode (orange light) but then if I turn the box back on (green light) my TV comes on without me turning it on.

 

Jackie


hi @JACKIE74 

 

There is a thing called HDMI control, so that when you trun on the box, it sends a signal via the HDMI cable to wake up the TV. (This feature needs to have settings on on both the SKY Q box & the TV)

 

A short press on the SKY Q box to turn it off does not send this signal to turn the TV off - however with the latest SOftware release Q250 a 'long press' to turn the TV off will also turn off the SKY Q box

JACKIE74
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This message was authored by JACKIE74 This message was authored by: JACKIE74

Re: SKY Q MINI BOX

Thank you for your help, but I have had to arrange for the engineer to come.

 

Jackie

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