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Discussion topic: SKY Q CONNECTION PROBLEM

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This message was authored by Serz07 This message was authored by: Serz07

SKY Q CONNECTION PROBLEM

Hi, I have been having problems with the connectivity on my main sky Q box all week. 

the WiFi connection keeps dropping meaning my sky q mini box isn't working at all

 

the WiFi is working perfectly at full speed with every other device in the house it's only the main sky Q box which can't hold the connection for more than a couple of minutes. 

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This message was authored by Laing1 This message was authored by: Laing1

Re: SKY Q CONNECTION PROBLEM

Posted by a Superuser, not a Sky employee. Find out more

@Serz07 wrote:

Hi, I have been having problems with the connectivity on my main sky Q box all week. 

the WiFi connection keeps dropping meaning my sky q mini box isn't working at all

 

the WiFi is working perfectly at full speed with every other device in the house it's only the main sky Q box which can't hold the connection for more than a couple of minutes. 


@Serz07 who is your broadband provider ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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