SKY Q Box switches off (Yellow LED)

[AdrianH72]

Hi,

My Sky Q box switches off but won't switch back on.

I have to turn off at the power and reboot.

Sometimes does this two to 3 times a day, it also does it while recording.

Any suggestions?

[AdrianH72]

Just a bit more info.

Remote works ok and new Batteries fitted.

Software has been updated to latest.

[oldfella]

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@AdrianH72 wrote:

Just a bit more info.

Remote works ok and new Batteries fitted.

Software has been updated to latest.

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Hi @AdrianH72 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[ThePope27]

@AdrianH72,

Have you tried changing the standby mode from eco to active ?

I have had issues with my boxes as I'm not with sky broadband, kept getting stuck in standby until I changed that option