SKY Mini Box Picture Breakup - HD playback

[JOHNN26]

Hi,

Not sure if anyone can help with this.

I have had a new router, new SKY Q main box and SKY Q Mini box, and the same issue still occurs on the mini box when you playback any programmes recorded from a HD channel.

The picture keeps randomnly breaks up and the sound drops too.

When you watch a HD channel live it is perfect, its when you have recorded a programme the issue occurs.

I have rebooted all boxes and router and the issue still persists but only on the SKY Q mini box.

Could this be something to do with the wifi channel this box is setup too, as I never had a problem when I used to have the old style router, it was just when I got the new style one the issue started to happen.

Can anyone offer any advice?

Thanks

John

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us JOHNN26. Unfortunately, there was no further response on the chat in 4 days, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks