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Discussion topic: Router problem

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This message was authored by: Jack+Cane

Router problem

I have just obtained a new router from my isp (Zyxel)  & it says on the tv screen " it looks like you don't have an internet connection right now" tried all sorts but nothing seems to work, have been on the phone to my isp who advised contacting Sky but speaking to someone is almost impossible so I've ended up here, does anybody have any advice?

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This message was authored by: Jack+Cane

Re: Router problem

Fixed it 

This message was authored by: Laing1

Re: Router problem

Posted by a Superuser, not a Sky employee. Find out more

@Jack+Cane wrote:

Fixed it 


@Jack+Cane glad you are sorted how did you fix it so if others have the same problem they will know what to do 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Avatar for Jack+Cane
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Topic Author
This message was authored by: Jack+Cane

Re: Router problem

I'm really sorry but I couldn't tell you, just messed around with it & it eventually connected, sorry I can't be of more help but I'm useless with all this technology 

This message was authored by: Laing1

Re: Router problem

Posted by a Superuser, not a Sky employee. Find out more

@Jack+Cane wrote:

I'm really sorry but I couldn't tell you, just messed around with it & it eventually connected, sorry I can't be of more help but I'm useless with all this technology 


@Jack+Cane no worries 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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