0

Discussion topic: Pixelation on SkyQ

Reply
This message was authored by MacB1970 This message was authored by: MacB1970

Pixelation on SkyQ

I recently had Sky Q installed and now I have pixelated pictures on a few channels. Discovery sky sports Itv are the main ones but does happen on others. Not sure if it's been aligned correctly as we had to have a new LNB to accommodate SkyQ. I have updated software and reset the box but still have this issue

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1

Re: Pixelation on SkyQ

Posted by a Superuser, not a Sky employee. Find out more

@MacB1970 wrote:

I recently had Sky Q installed and now I have pixelated pictures on a few channels. Discovery sky sports Itv are the main ones but does happen on others. Not sure if it's been aligned correctly as we had to have a new LNB to accommodate SkyQ. I have updated software and reset the box but still have this issue


@MacB1970 if you are still getting the pixellation then it may well be that your dish needs to be re-aligned. You will need an engineer to do this You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion