14 Apr 2023 11:25 AM
I recently had Sky Q installed and now I have pixelated pictures on a few channels. Discovery sky sports Itv are the main ones but does happen on others. Not sure if it's been aligned correctly as we had to have a new LNB to accommodate SkyQ. I have updated software and reset the box but still have this issue
14 Apr 2023 04:22 PM
Posted by a Superuser, not a Sky employee. Find out more
@MacB1970 wrote:
I recently had Sky Q installed and now I have pixelated pictures on a few channels. Discovery sky sports Itv are the main ones but does happen on others. Not sure if it's been aligned correctly as we had to have a new LNB to accommodate SkyQ. I have updated software and reset the box but still have this issue
@MacB1970 if you are still getting the pixellation then it may well be that your dish needs to be re-aligned. You will need an engineer to do this You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion