Returns

[caesarome]

@Juliexg 

Did you get and still have a receipt from when you returned the Sky Q box so tracking can show where it is.

[DanSp]

I'm waiting for the package to return our box

[Daniel0210]

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@DanSp wrote:

I'm waiting for the package to return our box

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@DanSp 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[DanSp]

I called Sky and the guy said to find any box. I asked if they'd send their proper packaging and he said they would within five days. That was two weeks ago.

[PandJ2020]

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@DanSp wrote:

I called Sky and the guy said to find any box. I asked if they'd send their proper packaging and he said they would within five days. That was two weeks ago.

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I would use your own box.  The contractual requirement is for you to return the equipment, regardless of whether Sky provide a box.  (Basically, you cannot avoid the non-return charges on the basis they haven't sent you packaging)

[Lynnirwin]

please can I have the postal address to return my Sky equipment

[Daniel0210]

@Lynnirwin 

Is this connected with your other post of today? 

[MightyQuinn]

Hi @Lynnirwin   Please see the Answer. If it asks you for an address, it wants yours, not Sky. The return address is created automatically.