Returns problem

[JonathanDael]

I've returned my old sky router, to the post office, two weeks ago. I'm still getting emails and texts saying you haven't received it and I'll be charged for the equipment, on the 17/11/23.

Can you look into why?

[nigea99]

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@JonathanDael wrote:

I've returned my old sky router, to the post office, two weeks ago. I'm still getting emails and texts saying you haven't received it and I'll be charged for the equipment, on the 17/11/23.

Can you look into why?

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hi @JonathanDael 

Unfortunataly there can often be delays in returned equipment getting registered on the Systems

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

May I suggest you have any proof of posting ready for when they make contact

[JonathanDael · Accepted solution]

I've just got through to someone on the phone and they have dealt with it 

Thanks.

[nigea99]

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@JonathanDael wrote:

I've just got through to someone on the phone and they have dealt with it 

Thanks.

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Thanks for letting us know