Returning sky q box

[Sezmo68]

I moved house which was why I cancelled the contract. The packaging was sent to the address I've left not my new one. Now I'm being threatened with charges. Not my fault and I gave her my new address! I need the correct packaging 

[Mark39]

It's your responsibility to return the equipment. Sky will charge you if they don't get it back. You can use or obtain your own suitable packaging, or alternatively give Sky a call to arrange for fresh packaging to be sent .

https://www.sky.com/help/articles/returning-sky-q-equipment