Returning sky equipment

[Lorna701]

I have received my sky return box but the postman has rammed it into my letterbox. So the only thing usable is the return label can I use any box to return or do I need to request a new specific  return box ? 

[Quoman7 · Accepted solution]

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@Lorna701 wrote:

I have received my sky return box but the postman has rammed it into my letterbox. So the only thing usable is the return label can I use any box to return or do I need to request a new specific  return box ? 

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Hi @Lorna701 yes you can return your equipment in any packaging providing it is sturdy, dont forget to keep your return receipt in case you need it in the future?

[Lorna701]

Thank you.  Just didn't want to go thru the faf of trying to get another box.  Have a nice day

[Daniel0210]

@Lorna701 
You may want to also put a note inside with your account number and a list of equipment that is included. Sky use Unipart to process the returns and apparently they are taking a number of weeks to sort through them. 

[Rebecca1234]

I having received the box to return my sky q and now us are Gona charge me 

[Chodley]

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@Rebecca1234 wrote:

I having received the box to return my sky q and now us are Gona charge me 

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If I can attempt a translation

"I haven't received the box to return my sky q and now you are going to charge me"?

well that's not great. I would do the self-return process and it will get sorted I'm sure. Keep the proof of postage.

[Figaro1]

I was sent a box too small to contain all the equipment I sent as much **bleep** I could fit in but need another box and label big enough to contain a large sky box and a sky q mini, a hive and five plugs

[Daniel0210]

@Figaro1 

Its the customers responsibility to use whatever packaging they have to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[ann463]

Can you send me the box out for sky q today ok 

[MightyQuinn]

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@ann463 wrote:

Can you send me the box out for sky q today ok 

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Hi @ann463   No, and please see Welcome below for information about this community. 

https://www.sky.com/help/articles/return-or-recycle-sky-equipment

[Daniel0210]

@ann463 
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[emilybowes]

i havent received anything to send the equipment back

[Daniel0210]

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@emilybowes wrote:

i havent received anything to send the equipment back

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@emilybowes 

See my post immediately above yours. It applies to you too.