Returning sky equipment

[Lorna701]

I have received my sky return box but the postman has rammed it into my letterbox. So the only thing usable is the return label can I use any box to return or do I need to request a new specific  return box ? 

[Quoman7 · Accepted solution]

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@Lorna701 wrote:

I have received my sky return box but the postman has rammed it into my letterbox. So the only thing usable is the return label can I use any box to return or do I need to request a new specific  return box ? 

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Hi @Lorna701 yes you can return your equipment in any packaging providing it is sturdy, dont forget to keep your return receipt in case you need it in the future?

[Lorna701]

Thank you.  Just didn't want to go thru the faf of trying to get another box.  Have a nice day

[Daniel0210]

@Lorna701 
You may want to also put a note inside with your account number and a list of equipment that is included. Sky use Unipart to process the returns and apparently they are taking a number of weeks to sort through them. 

[Rebecca1234]

I having received the box to return my sky q and now us are Gona charge me 

[Chodley]

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@Rebecca1234 wrote:

I having received the box to return my sky q and now us are Gona charge me 

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If I can attempt a translation

"I haven't received the box to return my sky q and now you are going to charge me"?

well that's not great. I would do the self-return process and it will get sorted I'm sure. Keep the proof of postage.