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Discussion topic: Returning sky boxes

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This message was authored by Larkshill This message was authored by: Larkshill

Returning sky boxes

I need to return 3 sky boxes but I don't know where to send them and how

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returning sky boxes

Posted by a Superuser, not a Sky employee. Find out more

@Larkshill 
Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the account is registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oldfella This message was authored by: oldfella

Re: Returning sky boxes

Posted by a Superuser, not a Sky employee. Find out more

@Larkshill wrote:

I need to return 3 sky boxes but I don't know where to send them and how


Assume you have cancelled your Q subscription @Larkshill 

Has Sky asked for there return yet ?

Hi
See the following link for all Sky returns information.

https://www.sky.com/help/articles/return-tv-broadband.

If necessary you can use you own Packaging and also print your own labels.
Ensure that you keep proof of posting as the Sky return system handled by Unipart has delays and is not as reliable as would be desired.

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