Returning sky Q boxes

[MandyMoo63]

Hi I've just changed from sky Q boxes to streaming pucks , how do I return sky Q boxes please 

[BenJoBanjo · Accepted solution]

---

@MandyMoo63 wrote:

Hi I've just changed from sky Q boxes to streaming pucks , how do I return sky Q boxes please 

---

Sky should send you returns packaging with freepost returns labels. It may take a few weeks to arrive. 

[MandyMoo63]

Thankyou for your help

[TimmyBGood]

@MandyMoo63 

Sky typically won't send packaging until the cooling off period for Stream has elapsed.

It's also possible they won't ask for the Q hardware back at all: they've got millions of main and Mini boxes out on loan, and demand has been decreasing ever since Glass and Stream were released.