Returning old sky box

[Jac261]

Haven't received a box to return equipment but have a message saying it's been received. Bit confused as can't order more packaging. Says to use own box but can't see a return address.

[Padam_Padam]

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@Jac261 wrote:

Haven't received a box to return equipment but have a message saying it's been received. Bit confused as can't order more packaging. Says to use own box but can't see a return address.

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You can print off a free returns label, already filled out with the return address via this link:

https://www.sky.com/help/articles/return-tv-broadband  

[Daniel0210]

@Jac261 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.