I have just reported my multi room box as faulty and a replacement is due to arrive today however I have just noticed a note saying "Remember to have the other item ready for a speedy exchange with your driver".
Do I need to send the faulty box back? I never saw anything about this when requesting a replacement box
Yes of course you do. Sky Q boxes and mini boxes are only loaned to you.
DPD will deliver a fresh mini box and take the faulty one away. You then self install the replacement.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Yes of course you do. Sky Q boxes and mini boxes are only loaned to you.
DPD will deliver a fresh mini box and take the faulty one away. You then self install the replacement.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
