Returning faulty multi room box

[PaulG1974]

Morning all,

I have just reported my multi room box as faulty and a replacement is due to arrive today however I have just noticed a note saying "Remember to have the other item ready for a speedy exchange with your driver". 

Do I need to send the faulty box back? I never saw anything about this when requesting a replacement box

Thanks for your help

Paul

[Daniel0210 · Accepted solution]

@PaulG1974 

Yes of course you do. Sky Q boxes and mini boxes are only loaned to you.

DPD will deliver a fresh mini box and take the faulty one away. You then self install the replacement.

[PaulG1974]

Thanks @Daniel0210 

Do you know if they will want the cables too? I need to talk someone through removing it ready for the delivery

[colnagogeo]

The box they sent me to return my mini box didn't have room for any accessories, so I just sent the box. Sky didn't ask me for anything else.