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Discussion topic: Returning equipment

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Lisa-4
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This message was authored by Lisa-4 This message was authored by: Lisa-4

Returning equipment

‎10 Apr 2023 05:07 PM

I need to return my mini box , but I have lost the pre paid package 🤦🏼‍♀️ does anyone know where i need to return it to ? As they said they won't send any more packaging to send back.

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Mark39
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Superuser
This message was authored by Mark39 This message was authored by: Mark39

Re: Returning equipment

‎10 Apr 2023 05:12 PM

Posted by a Superuser, not a Sky employee. Find out more

You can print a returns label here: https://www.sky.com/help/articles/return-tv-broadband

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Daniel0210
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Re: Returning equipment

‎10 Apr 2023 05:47 PM

Posted by a Superuser, not a Sky employee. Find out more

@Lisa-4 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. 

Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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