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Discussion topic: Returning equipment

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Avatar for ChrisDPShaw
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This message was authored by: ChrisDPShaw

Message posted on ‎28 Jul 2026 04:07 PM

Returning equipment

I was sent returns packaging after downgrading from Q to stream, however, ho return label was provided. Where do I get one?

I'm not great with tech and can only chat to an AI bot it seems which doesn't seem to grasp the issue.

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎28 Jul 2026 04:09 PM

Re: Returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@ChrisDPShaw 
This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for pjhaahl
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This message was authored by: pjhaahl

Message posted on ‎28 Jul 2026 04:38 PM

Re: Returning equipment

Downgraded to Sky Stream you say. Was that a loaded statement? 

 

 

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