Returning equipment

[scottzac1]

Packaging is being sent out to return a sky box. It is being sent to a mobile home and reception do not receive mail. This will be returned. Can this please be sent to my primary address ??

[J_Tyler]

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@scottzac1 wrote:

Packaging is being sent out to return a sky box. It is being sent to a mobile home and reception do not receive mail. This will be returned. Can this please be sent to my primary address ??

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You'll need to telephone Sky to request this. 

[Daniel0210]

@scottzac1 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Note: If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.