Returned equipment have proof, confirmed with sky yet still being harassed by text and email regardi

[shuseyin]

Returned my sky equipment verified the delivery of said equipment with Royal Mail and by calling sky up.. I'm still being harassed by sky for the equipment when it's already in there warehouse.. last email today talks about charges for non return.. which I totally will not pay wen I have proof I returned and it was delivered 

[Daniel0210]

@shuseyin 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to shuseyin.

[Addie15]

Update-We are closing this chat session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Hendo1888]

I am exactly the same it says it was with the courier after dropping at the post office I keep getting messages threatening to charge me for non return im raging they better get they're act together with they're communication between departments. 

[Daniel0210]

@Hendo1888 
If you have kept your proof of posting let us know in this thread and we can maybe get you some help from the Escalation Team. If you haven’t retained it any cancellation of non return fees would be at Skys discretion. We understand returns are taking about 2 weeks to be processed and even then Unipart are not the quickest in updating Sky equipment has been received.

[Hendo1888]

Hi what is the post code of were the equipment would have been sent back too I have 2 receipts so I need to know the post code to identify what receipt is for it thank you if someone can let me know

[caesarome]

@Hendo1888 

If you go through this link it does allow you to print a return label so I would assume you would be able to see it first so hopefully it will match up to one of them that you have:

https://www.sky.com/help/articles/return-tv-broadband

[Hendo1888]

Thank you I have already sent the equipment back weeks ago so I need the post code to verify on the proof of return receipt.

[GD1]

@Hendo1888  If you have a receipt it will have the tracking number on it, this should be all you need to see if it has been delivered.

[bob1234]

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@Hendo1888 wrote:

Hi what is the post code of were the equipment would have been sent back too I have 2 receipts so I need to know the post code to identify what receipt is for it thank you if someone can let me know

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Mine recently was sent to C  V 10  7  R  L tried to space it so the filter did not throw it out.

[Jonny2019]

I have returned all the requested sky q equipment and have proof it has been received - however now being threatened by sky I will be charged for not sending equipment back !?!? 

[Daniel0210]

@Jonny2019 

In what format have you got the proof of return ie; email? We understand returns are taking 2+ weeks to be processed by Unipart. 

[Jonny2019]

Post office tracking receipt confirms equipment has been received/ I have screen captured ready to show sky!! 
why is there no simple way to contact sky !!?! V poor 

[Daniel0210]

@Jonny2019 

No need to call. I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014