Return

[Poppydog]

I contacted sky to say my mother passed and we no longer needed the extra room box, sky sent a return package which we posted on 13/11/23 but we received a email stating we have not sent the sky box back and will be charged £52 

we have the slip we received from the post office when we sent it back so have proof.

[caesarome]

@Poppydog 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Poppydog.