Return

[John1351]

Started a new Sky contract 2 weeks ago. Got a returns package delivered but thought nothing of it. Now had a text saying if I don't return my Sky devices I will be charged 

[Daniel0210]

@John1351 

So can you clarify ~ you originally cancelled and then changed your mind and are still subscribing to the same package as before? 

[John1351]

Yes. Phoned to cancel but sales person got me to change my mind 

[Daniel0210]

@John1351 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you tomorrow. 

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to John1351.

[Greenfingers001]

We are still looking to help you @John1351 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks