Return sky

[Suzy28]

I have already returned my sky equipment a week ago, but sky have sent me a message today requesting return if not I will be charged 

[Daniel0210 · Accepted solution]

@Suzy28 

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't have an eta on its return.

With or without proof of posting you need to contact Sky by calling, Sky Messenger or social media to try to get this sorted out.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

[Suzy28]

Thank you...I will give it a few weeks for SKY to process my return.  And yes, luckily I kept my proof of postage.