Return packaging

[Chromedome1975]

I moved recently and changed from sky q to sky stream. I was told they have sent packaging to return my sky Q box but haven't received anything...if I manage to find something to put it in what is the return address and how do I claim back postage costs?

[Daniel0210]

@Chromedome1975 
If you’ve successfully changed to Stream Sky should send out returns packaging near the end of any cancellation period, [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.