Return of Sky equipment

[The+Gid]

Do I return the Q box and hub when I cancel Sky.?

[Daniel0210 · Accepted solution]

@The+Gid 

Yes. If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[The+Gid]

Thanks Daniel , I have only received a box for the Hub. Judging by your answer I will receive a 2nd box for the Q box later.

[Daniel0210]

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@The+Gid wrote:

Thanks Daniel , I have only received a box for the Hub. Judging by your answer I will receive a 2nd box for the Q box later.

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@The+Gid 

That's correct.